The following policies will apply with regards to Cancellations, Refunds and No Shows

Cancellation – ALL booking cancellations must be done directly with FIJNDRAAI VILLAS.

  • If a booking agent has been used to secure the booking, kindly ensure that the booking is cancelled with FIJNDRAAI VILLAS as well as the applicable booking agent.

  • The following fee will be applied for cancellations with notice period

    • ​More than 30 days prior to booking arrival date – 100% refund of deposit amount

    • 30 days or less – no refund on deposit amount

  • Refunds – Will be allowed only if the accommodation does not meet the standards as advertised

    and agreed to.

  • No shows – An equivalent of the full accommodation fee will be applied for any secured booking where the client does not arrive and/or fails to notify FIJNDRAAI VILLAS of the cancellation.

The following policies apply to In-Room Spa Treatments

Cancellation Policy

As we offer mobile spa services directly to your room, it requires a fair bit of planning and preparation prior to the booking. Therapists hold your preferred date and time and do not double book. For this reason, we respectfully require at least 5 hours notice for any cancellation. A 100% cancellation fee will be charged for any treatments cancelled less than 5 hours prior to the appointment.

Arrival Time

Please be in your room 15 minutes prior to the appointment time as late arrivals will result in a reduction of treatment time.

Minimum Call Out

The minimum call out fee for in-room treatments is R750 per therapist.

Treatment Booking

We would like to accommodate guests with their preferred date and treatment time, but can’t guarantee this if bookings are made on the last minute. We urge our guests to make bookings in advance. We will always try our best to accommodate last minute bookings but please understand this is especially difficult during peak summer months.

Working Hours

Therapists operate

Monday to Friday: 08h00 - 19h00

Saturday & Sunday: 08h00 - 18h30

Contact Us

 

info@fijndraai.com

Tel: +27(0)-84-992-4433

Whatsapp: +27(0)-82-676-8382 

Address

 

Fijndraai Estate, Annandale Road

Lynedoch, Stellenbosch, WC 7603

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© 2018 by Fijndraai Villas. Proudly created by DC Studios.

 

Images by Nina Zimolong PhotographyIf you retain this image, please do not alter it.

 

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