The following policies will apply with regards to Cancellations, Refunds and No Shows
Cancellation – ALL booking cancellations must be done directly with FIJNDRAAI VILLAS.
If a booking agent has been used to secure the booking, kindly ensure that the booking is cancelled with FIJNDRAAI VILLAS as well as the applicable booking agent.
The following fee will be applied for cancellations with notice period
More than 30 days prior to booking arrival date – 100% refund of deposit amount
30 days or less – no refund on deposit amount
Refunds – Will be allowed only if the accommodation does not meet the standards as advertised
and agreed to.
No shows – An equivalent of the full accommodation fee will be applied for any secured booking where the client does not arrive and/or fails to notify FIJNDRAAI VILLAS of the cancellation.
The following policies apply to In-Room Spa Treatments
As we offer mobile spa services directly to your room, it requires a fair bit of planning and preparation prior to the booking. Therapists hold your preferred date and time and do not double book. For this reason, we respectfully require at least 5 hours notice for any cancellation. A 100% cancellation fee will be charged for any treatments cancelled less than 5 hours prior to the appointment.
Please be in your room 15 minutes prior to the appointment time as late arrivals will result in a reduction of treatment time.
Minimum Call Out
The minimum call out fee for in-room treatments is R750 per therapist.
We would like to accommodate guests with their preferred date and treatment time, but can’t guarantee this if bookings are made on the last minute. We urge our guests to make bookings in advance. We will always try our best to accommodate last minute bookings but please understand this is especially difficult during peak summer months.
Monday to Friday: 08h00 - 19h00
Saturday & Sunday: 08h00 - 18h30